Help & FAQ
Last updated: August 21, 2026
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How does Sentrieve use my Google Drive files?
Sentrieve reads supported files in the folders you select and stores extracted text in a tenant-scoped retrieval index. Access is limited by organization membership and source permissions. See the Privacy Policy for current processing terms.
What AI providers are supported?
Sentrieve supports an administrator-approved catalog of OpenAI and Anthropic models. Self-Service plans use platform-managed credentials, included in your subscription. Bringing your own key (BYOK) is an Enterprise capability, using an encrypted organization credential — contact Enterprise sales to enable it. Available models can change as providers evolve.
How do I add more team members?
Go to Dashboard → Members → Invite member. Generate an invite link or enter an email address. Your workspace's member limit is shown in Billing and is enforced when an invitation is created.
What file types are supported for indexing?
The current indexer supports PDF, DOCX, XLSX, plain-text, Markdown, CSV, JSON, and common text-based source formats. Legacy .xls files are intentionally rejected.
How do I connect Slack?
Go to Dashboard → Channels → Slack → Connect Slack. You'll be redirected to Slack to approve the app. Once connected, invite the bot to any channel with /invite @Sentrieve, then configure which knowledge folders that channel can access.
How do I connect Telegram?
Telegram is currently a plan-controlled preview using Sentrieve's platform bot. Workspace administrators do not paste bot tokens into the dashboard. Contact us before relying on it for production workflows.
How do I delete my account?
Go to Dashboard → Profile → Danger Zone → Delete account. Sole-owned organizations are removed; shared organizations are transferred to another active administrator. Required accounting and audit records may be retained in anonymized form.
Does Sentrieve guarantee a particular compliance status?
No certification, DPA, BAA, SLA, or regulatory status is guaranteed by the product UI. Review the Privacy Policy and contact us to confirm the controls and contractual terms available for your organization.
How often are knowledge sources re-indexed?
You can index immediately from Dashboard → Knowledge. Connected sources are also scheduled for a targeted refresh every 24 hours by default, with failed jobs retried using bounded backoff.
Why is my AI not responding in Slack?
Check: (1) The bot has been invited to the channel with /invite @Sentrieve. (2) The channel has at least one knowledge folder configured under Channels → Slack → channel access. (3) Your AI API key is saved in Settings.